Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use Still Here, you may provide us with the following information:

Account Information: Email address, name, and password when you create an account
Check-in Data: Daily check-in timestamps and status updates
Emergency Contacts: Names, phone numbers, and email addresses of your trusted contacts
Profile Information: Optional information such as profile picture and preferences
Communications: Messages you send through the app, including AI chat conversations

1.2 Automatically Collected Information

We automatically collect certain information when you use our app:

Device Information: Device type, operating system, unique device identifiers
Usage Data: App features you use, time spent in the app, interaction patterns
Log Data: IP address, access times, app crashes, and error logs
Location Data: General location (city/region) for time zone settings (only with your permission)

1.3 Information from Third Parties

We may receive information from:

Authentication services (if you sign in with Apple, Google, etc.)
Payment processors (for subscription transactions)
Analytics providers (to understand app performance)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Core Service Delivery

To provide daily check-in functionality
To send notifications and reminders
To alert your emergency contacts if you miss check-ins
To provide AI companion chat services
To maintain your check-in streak and history

2.2 Service Improvement

To improve app functionality and user experience
To develop new features and services
To analyze usage patterns and fix bugs
To conduct research and analytics

2.3 Communication

To respond to your inquiries and support requests
To send important updates about the service
To notify you about changes to our policies
To send promotional communications (with your consent)

2.4 Safety and Security

To protect against fraud and abuse
To enforce our Terms of Service
To ensure the safety of our users
To comply with legal obligations

Important: We will never sell your personal information to third parties. Your data is used solely to provide and improve our services.

3. Data Sharing and Disclosure

We share your information only in the following limited circumstances:

3.1 With Your Emergency Contacts

When you miss check-ins, we share your check-in status with the emergency contacts you've designated. This is a core feature of our service.

3.2 With Service Providers

We work with trusted third-party service providers who help us deliver our services:

Cloud hosting providers (for data storage)
AI service providers (for chat functionality)
Payment processors (for subscriptions)
Analytics services (for app improvement)
Customer support tools

These providers are bound by strict confidentiality agreements and can only use your data to perform services on our behalf.

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Prevent fraud or abuse
Respond to emergency situations

3.4 Business Transfers

If Still Here is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

4. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

4.1 Technical Safeguards

Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
Data at Rest: Your personal information is encrypted when stored in our databases
Secure Authentication: Passwords are hashed and never stored in plain text
Regular Security Audits: We conduct regular security assessments and vulnerability testing

4.2 Access Controls

Limited employee access to personal data (need-to-know basis only)
Multi-factor authentication for internal systems
Regular access reviews and monitoring
Confidentiality agreements for all employees and contractors

4.3 Infrastructure Security

Secure cloud infrastructure with leading providers
Regular backups and disaster recovery plans
Intrusion detection and prevention systems
24/7 security monitoring

Please Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Your Privacy Rights

You have control over your personal information. Depending on your location, you may have the following rights:

5.1 Access and Portability

Right to Access: Request a copy of the personal data we hold about you
Data Portability: Receive your data in a structured, machine-readable format

5.2 Correction and Deletion

Right to Correct: Update or correct inaccurate personal information
Right to Delete: Request deletion of your personal data (subject to legal obligations)

5.3 Control and Objection

Right to Object: Object to processing of your data for certain purposes
Right to Restrict: Request restriction of processing in certain circumstances
Right to Withdraw Consent: Withdraw consent for data processing at any time

5.4 How to Exercise Your Rights

You can exercise these rights through:

The Settings menu in the Still Here app
Contacting us at stillherecare2026@gmail.com

We will respond to your request within 30 days. Some requests may take longer, but we will keep you informed of the status.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy.

6.1 Retention Periods

Account Data: Retained while your account is active
Check-in History: Retained for 90 days after your last check-in
AI Chat Conversations: Retained for 30 days for free users, 90 days for premium users
Support Communications: Retained for 2 years for quality assurance
Financial Records: Retained for 7 years as required by law

6.2 Account Deletion

When you delete your account:

Your personal information is deleted within 30 days
Some information may be retained in backup systems for up to 90 days
Anonymized data may be retained for analytics and research
We may retain information required for legal or regulatory purposes

7. Children's Privacy

Still Here is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.

If we discover that we have inadvertently collected information from a child under the applicable age:

We will delete that information immediately
We will terminate the child's account
We will notify the parents if required by law

If you believe we have collected information from a child, please contact us immediately at stillherecare2026@gmail.com.

8. International Data Transfers

Still Here operates globally. Your information may be transferred to, stored, and processed in countries other than your own.

8.1 Data Transfer Safeguards

When we transfer data internationally, we ensure appropriate safeguards are in place:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions by the European Commission
Other legal mechanisms as required by applicable law

8.2 European Users

For users in the European Economic Area (EEA), UK, and Switzerland:

We comply with GDPR requirements
Your data may be transferred to countries with adequate data protection
We use approved transfer mechanisms for other countries

8.3 California Users

California residents have specific rights under the California Consumer Privacy Act (CCPA). See our Your Privacy Rights section for details.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

9.1 How We Notify You

When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you through the app with a prominent notice
Send you an email notification for material changes
Request your consent if required by law

9.2 Your Continued Use

Your continued use of Still Here after we post changes constitutes your acceptance of the updated policy. If you don't agree with the changes, you should stop using the app and delete your account.

9.3 Previous Versions

You can request previous versions of this Privacy Policy by contacting us at stillherecare2026@gmail.com.

10. Contact Us

We're here to help with any questions or concerns about your privacy.

10.1 Privacy Questions

For privacy-related inquiries, please contact:

Email: stillherecare2026@gmail.com
Response Time: We aim to respond within 48 hours

10.2 Data Protection Officer

For users in the EEA, UK, or Switzerland, you can contact our Data Protection Officer:

Email: stillherecare2026@gmail.com

10.3 Regulatory Authorities

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.

Your Privacy Matters

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